Customer Rights, Returns and After-Sales Service

• Customers have the right to receive products that reasonably match the product description and arrive in acceptable condition. Customers may also check their order and shipping status and submit questions, feedback, or complaints regarding our products and services.

• Please inspect your order promptly after delivery. If a product arrives damaged, leaking, broken, or otherwise affected during transportation, please contact our customer service team within 48 hours of receipt and provide clear photographs or videos showing the condition of the package and product.

• Standard and expedited shipping services are provided in accordance with our Shipping Policy. Tracking information will be provided for supported shipments once the order has been dispatched.

• Quality-Related Issues: We provide after-sales support for verified manufacturing or product quality issues. These may include damaged bottles, defective spray mechanisms, leakage, broken caps, or other defects that affect the normal use of the fragrance.

• Returns and Exchanges: Eligible returns and exchanges are handled according to our Return and Refund Policy. Where applicable, customers may request a return within 14 days of receipt. Products returned for non-quality reasons should generally remain unused, unopened, and in their original packaging.

• For verified quality issues, products damaged during delivery, or incorrect products sent by us, we will provide an appropriate solution, which may include a replacement or refund. Where required by our policy or applicable law, we may also cover reasonable return shipping costs.

• For hygiene, safety, and product integrity reasons, fragrance products that have been opened, used, significantly altered, or damaged after delivery may not qualify for a no-reason return unless the product has a verified quality defect or applicable law provides otherwise.

• Differences in personal fragrance preference, skin chemistry, scent perception, or individual expectations regarding fragrance performance are generally not considered manufacturing defects.

• Customers are responsible for storing and using fragrance products appropriately. Products should be kept away from excessive heat, direct sunlight, open flames, and other unsuitable storage conditions.

• We take reasonable measures to protect customer information and handle personal data in accordance with applicable privacy and data protection requirements. Customer information will not be unlawfully collected, used, sold, or disclosed.

• We are responsible for eligible product quality and fulfillment issues in accordance with our policies and applicable law. However, we are generally not responsible for damage or loss resulting from improper storage or use, accidental damage after delivery, incorrect shipping information provided by the customer, unauthorized handling, or circumstances beyond our reasonable control.

• To the maximum extent permitted by applicable law, we are not responsible for indirect, incidental, or consequential losses arising from the purchase or use of our products. Where permitted by law, our total liability relating to an order will generally not exceed the amount actually paid for the affected order.

If you experience any issue with your order, please contact our customer service team with your order information and supporting photos or videos. We will review the request and provide appropriate assistance as quickly as reasonably possible.